FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: June 17, 2026

Welcome to the Havean Home FAQ page. Below are answers to some of the most commonly asked questions. If you need additional assistance, please contact our support team.

1. How can I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?

We accept major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Payment options may vary depending on your location.

3. How long does shipping take?

United States

  • Processing Time: 1–3 Business Days
  • Shipping Time: 5–12 Business Days

International Orders

  • Processing Time: 1–3 Business Days
  • Shipping Time: 7–20 Business Days

Delivery times are estimates and may vary due to carrier or customs delays.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become active.

5. Do you ship internationally?

Yes, we ship to many countries worldwide.

Shipping availability and delivery times may vary depending on your location.

6. Can I change or cancel my order?

Orders may be changed or canceled within 24 hours of placement.

After an order has been processed or shipped, changes or cancellations may not be possible.

Please contact us as soon as possible if you need assistance.

7. What is your return policy?

We offer a 30-day return policy on eligible items.

Returned items must be unused, in their original condition, and in the original packaging.

Please review our Return & Refund Policy for complete details.

8. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are typically processed within 5–10 business days.

The exact timing depends on your bank or payment provider.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your package.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

Our support team will work with you to resolve the issue promptly.

10. Why is my order delayed?

Occasionally, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs inspections
  • Public holidays
  • High order volume

We appreciate your patience and will assist with tracking your order if needed.

11. Is my payment information secure?

Yes. We use secure payment processing systems and industry-standard encryption to protect your payment information.

We do not store complete payment card details on our servers.

12. Do I need an account to place an order?

No. Most customers can place orders as guests without creating an account.

However, creating an account may allow you to track orders more easily and manage your information.

13. How do I contact customer support?

You can reach our customer support team using the information below.

CONTACT US

Havean Home

📞 Phone: +1 773-501-4908

✉️ Email: support@haveanhome.shop

🌐 Website: www.haveanhome.shop

📍 Address: 245 62nd St W, Hialeah, FL 33012, United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)