RETURN & REFUND POLICY

Last Updated: June 17, 2026

At Havean Home, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include all accessories, manuals, and parts
  • Not be damaged due to misuse, negligence, or improper handling

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or final sale items
  • Products damaged through customer misuse
  • Items returned after the return period has expired

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and offer an appropriate solution, including a replacement, exchange, or refund where applicable.

Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for return.
  3. Wait for return instructions from our team.
  4. Ship the item to the return address provided.

Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or received incorrectly.

If you require an exchange, please contact us for assistance.

Order Cancellation

Orders may be canceled within 24 hours of purchase.

After an order has been processed or shipped, cancellation requests may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • Original shipping fees are non-refundable unless required by applicable law.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Havean Home

📞 Phone: +1 773-501-4908

✉️ Email: support@haveanhome.shop

🌐 Website: www.haveanhome.shop

📍 Address: 245 62nd St W, Hialeah, FL 33012, United States