SHIPPING POLICY

Last Updated: June 17, 2026

Thank you for shopping with Havean Home. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping times, and delivery procedures.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times are as follows:

United States

  • Processing Time: 1–3 Business Days
  • Shipping Time: 5–12 Business Days
  • Total Estimated Delivery Time: 6–15 Business Days

International Orders

  • Processing Time: 1–3 Business Days
  • Shipping Time: 7–20 Business Days
  • Total Estimated Delivery Time: 8–23 Business Days

Please note that delivery times are estimates and may vary depending on destination, customs procedures, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, Havean Home cannot guarantee successful delivery and may not be responsible for replacement or refund costs.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Natural disasters

If your package appears lost or significantly delayed, please contact us and we will assist in investigating the shipment.

Damaged Packages

If your package arrives damaged:

  1. Take photos of the damaged package and product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos when contacting us.

We will review the issue and work toward an appropriate resolution.

International Shipping

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Delivery Issues

If tracking shows your order as delivered but you have not received it, please:

  • Check with family members or neighbors.
  • Contact the shipping carrier directly.
  • Reach out to us for assistance.

Havean Home is not responsible for packages lost or stolen after confirmed delivery by the carrier.

Contact Us

If you have any questions regarding shipping, please contact us:

Havean Home

📞 Phone: +1 773-501-4908

✉️ Email: support@haveanhome.shop

🌐 Website: www.haveanhome.shop

📍 Address: 245 62nd St W, Hialeah, FL 33012, United States